Frequently Asked Questions
We have answered some General Frequently Asked Questions.
Web Development is back-end coding language or scripting language of a website. It includes from developing a simple static web page to complex web site. Website can be developed using Joomla, drupal, PHP, Java and more depending on client requirements.
A Content Management System is a highly developed software application that makes it easy for a non-technical person to edit and update a Web site. Typically a good Content Management System looks and acts much like a word processor. A Content Management system has many modules that make it easy to manage specific content on a Web site such as FAQ sections, news sections, event calendars, etc. With a Web site becoming the most customer facing marketing channel it is critical that your companies marketing staff take control of their Web site. A good Content Management System allows your marketing content to be easily managed.
The length of time it takes to create a fully functional website is based on several factors. Custom design work can take anywhere from 1 - 4 weeks, depending on the complexity of the design and the number of revisions you require. The development phase requires an additional 1 - 6 weeks, depending on the number of pages, and the functionality required. Of course, these are general guidelines, and we will make every effort to meet the timeframe you have in mind.
It is difficult to quote an average price, due to the enormous range in requirements for a site. There are many, many factors that influence the ultimate cost of any given website.
Absolutely! In fact, we encourage it. We build your website on our development server, and provide you with a username and password so that you can log in and monitor the progress of your site. During this phase, we encourage your feedback if something isn't quite the way you envisioned it or if you've changed your mind. Once your site is ready and you have provided your approval, we release it live on your server and submit your URL to the major search engines.
YES! Everything that we build will be 100% owned by you. Most of our clients stay with us for the life of the website. Our team is just irresistible that way. But if for any reason you decide you want to take your site to another hosting service and get another company to service the site, we will happily assist you in making the transition as effortlessly and efficiently as possible. The website is yours after all, and we want you to take it wherever you go.
We give as much latitude as we possibly can. After you've identified the general format and color schemes of your preferred design, we'll complete up to 2 rounds of major revisions at no charge. All minor revisions are provided at no charge.
Yes. Our web design and development service includes configuration of your email accounts, detailed monthly traffic reports and basic search engine optimization services. Basic SEO includes submission of your site to the major search engines, and the setup of your primary metatag information (Page Title, Description and Keywords). Additionally, your site is built from the ground up with search engine friendly technologies and methods.
For small projects, 50% of the estimated fee must be provided prior to beginning work, with the remaining payment due upon completion of the project. For larger projects, an initial payment representing one-third of the estimated total fee is required. The second payment is required upon the halfway point, with the final third due upon completion of the project.
Yes! For one time changes, we will provide you with an estimate before beginning the work and charge at our standard hourly rate. If you anticipate regular needs for maintenance, one of our Ongoing Maintenance Plans may be more cost-effective for you.
We offers three options for maintaining and refreshing your site content. We don't care which option you choose, but we strongly encourage you to update your site regularly.
- The Pay as You Go Plan: Call us when you need to add to or make a change to your content. We'll complete your request within 48 hours, and bill you at our standard hourly rate. Urgent requests can generally be completed within a few hours for an additional charge.
- Ongoing Maintenance Plan: Sign up for one of our ongoing maintenance plans, and you'll receive a discount on our standard rates.
- Content Management System (CMS): Purchase a Content Management System from us and make all the changes you want. Perfect if your site requires frequent updates.
We work with a broad range of company types [small start-ups, large corporations, nonprofits, B2B, B2C and more] across many business industries [technology, food, apparel, health + beauty, camps, travel, finance, arts, fair trade, and more.]
This is a difficult question to answer due to the many variables associated with a constantly changing search engine market. One thing for sure is that the search engines are getting better and better and are providing more relevant searches for your important keywords daily. With the constantly changing variables in each of the search engines' formula to place your website on the search engine return page (SERP) it is difficult to give a standard answer. But if we were forced to give you a conservative answer we would say that 6 to 9 months after we launch your website your website will be well place on Google and others. If you're particular product or service is very unique and there are not a lot of competing pages for your important keywords it might take considerably less than 6 months. During this phase it is wise to focus on your offline promotion such as inbound links, web based press releases, vertical/industry directories, etc. You can also direct traffic to your web site using pay-per-click strategies.
Our quality work will certainly result in improvements but we don't guarantee that your website will reach a particular position on any search engine. We do guarantee to work closely with you to develop a successful search engine optimization strategy for your business. Although we employ a proven method of website optimization, each site presents its own unique set of challenges and opportunities for long term success. We do promise that we will not engage in SEO practices that violate search engine webmaster guidelines for honest and ethical standards. We do promise that you will receive the very best in customer service. A real person is available for you to talk to, and your phone calls and emails will be promptly returned.
Yes, your website hosting package comes with at least two email accounts. We will help you figure out the best way to handle processing your business emails, whether it's setting up new accounts, or forwarding your emails to your current address.
Do you charge me any fees for sales on my site, such as a per transaction or percentage of my sales?
No, your monthly fees for us will be the same regardless of the number or volume of sales on your website. If you have a merchant account you will incur monthly fees from your merchant account provider for credit card processing fees.
Yes it will. All the websites we design work on all devices. Depending on your requirements we can design and develop your site using responsive design so that the site is optimised for mobile devices.
Yes we provide all our clients with training on maintaining their website.
Search Engine Optimization is all about getting your website higher up in the search results on search engines such as Google. The higher up the results you are the more traffic (and customers) you’re likely to get. There are many aspects that go into achieving good SEO, and one of the most important is the copy (words) on your website. Focus on well written, keyword rich and appropriate content is the key.
No we don’t. All our design and development is done locally.